Terms and Conditions
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Terms and Conditions
Before shipping your return or exchange, please call 1-888-376-9954 to get a Return Merchandise Authorization Number. All merchandise returned without a Return Merchandise Authorization Number (RMA) will be refused at the time of delivery.
All returns must be made within 30 days after purchase date, in original sealed packaging and are subject to a 5% restocking fee plus the cost of return shipping. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number (See Return Policy for RMA procedures). Please note: our Metallic Pearl Effect epoxy products are custom made, are non-returnable and you must allow up to 7 business days for the custom product to be manufactured. (NOTE: Please check all epoxy colors prior to applying the product. We are not responsible for variation in color.)
Please allow 7-10 business days for your package to be delivered, before checking on status of returned merchandise.
All exchanges must be made within 30 days after purchase date, in original sealed packaging. All additional shipping fees are payable by the customer. All exchanged merchandise must include a valid Return Merchandise Authorization Number (See above for RMA procedures).
Please allow 10-14 business days to receive new merchandise.
All customers who receive damaged merchandise must notify EpoxyMaster within 10 days of receipt. A Return Service Tag will be issued and upon notification or delivery from FedEx the replacement merchandise will be re-shipped, using the same service as originally shipped. The customer may upgrade the shipping service at an additional charge. For merchandise that is damaged without notification from FedEx, products may be re-purchased and shipped, for urgency by the customer. Upon notification from FedEx a credit will be issued for the damaged merchandise.
The re-shipping of merchandise may take up to 10-14 business days, including shipping time.
All shipments of EpoxyMaster's products shall be made FOB at EpoxyMaster’s plant and liability for loss or damage in transit, theft or loss after delivery or anything after the product leaves EpoxyMaster’s plant, shall pass to purchaser upon EpoxyMaster’s delivery of the products to a common carrier for shipment. Purchaser shall bear all costs of transportation and insurance and will promptly reimburse EpoxyMaster if EpoxyMaster prepays or otherwise pays for such expenses. EpoxyMaster shall not be in default by reason of any failure in its performance under this agreement if such failure results from, whether directly or indirectly, fire, explosion, strike, freight embargo, Act of God or of the public enemy, war, civil disturbance, act of any government, de jure or de facto, or agency or official thereof, material or labor shortage, transportation contingencies, unusually severe weather, default of any other manufacturer or a supplier or subcontractor, quarantine, restriction, epidemic, or catastrophe, lack of timely instructions or essential information from purchaser, purchaser’s failure to follow instructions or otherwise arisen out of causes beyond the control of the EpoxyMaster. Nor shall EpoxyMaster at any time be liable for any incidental, special or consequential damages.
Applicable Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the domestic laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule (whether of the State of Michigan or any other jurisdiction) that would cause the application to this Agreement of the laws of any jurisdiction other than the State of Michigan. Each party irrevocable and unconditionally agrees that any and all claims or disputes arising out of or in connection with any aspect of this agreement shall be exclusively subject to binding arbitration. Such arbitration shall be conducted in Oakland County, Michigan, and shall proceed under the national rules for the resolution of commercial disputes of the American Arbitration Association ("AAA"). Purchaser must pay the initial filing fee to AAA for filing a written Demand for Arbitration with AAA. The arbitrator's fees and any administrative fees charged by AAA will be initially paid equally by each party subject to reallocation in accordance with the final arbitration award. The arbitration shall provide each party with all substantive rights and remedies including any applicable damages provided under any pertinent statute(s) related to such claims, the right to representation by counsel, a neutral arbitrator, a reasonable opportunity for discovery, a fair arbitral hearing, a written arbitral award containing findings of facts and conclusions of law, and any other provision required by law, shall be available in the AAA forum. Any decision of the Arbitrator shall be final and binding as to both parties, and enforceable by any court of competent jurisdiction.
Questions? Call 1-888-376-9954 to speak with a service representative.
Information About Our Organization And Website
Modern information and communication technologies play a fundamental role in the activities of the EpoxyMaster organization. We are based in the USA.
Our principal activity is: EpoxyMaster Epoxy Floor Coating Kits.
Organization Name: EpoxyMaster
Controller: Administration Department
Providing Visitors With Anonymous Access
You can access our website homepage and browse our site without disclosing your personal data.
The Services And Links Of Our Website
Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others. Our website does not include links to third party web service providers.
Automatic Collection Of Information
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
Data Collection And Purpose Specification
We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.
"Hello EpoxyMaster, I bought your products after helping my son-in-law with his garage and seeing how well it held up over a few years time. I added a new garage to my home and wanted the same look. I also purchased enough material to redo my existing garage as well. I am very pleased with your products and have gotten many positive compliments on the outcome of my garage. Thanks."
"Hello EpoxyMaster team, Our project went very well and the tech support was very helpful with providing installation tips. We decided to do our entire office using the Metallic Pearl Effect Epoxy system in a beautiful Bronze Caffé mix over a Beige Basecoat. Once the second coat of metallic epoxy dried we applied your EPOXYARMOR High Performance Clear Top Coat for added protection. We couldn't be more pleased with the transformation. We are definately going to using your very easy to use products in the future."
"Hi there everyone, I wanted to show you what I have accomplished with my brand new kitchen concrete countertops! I applied two coats of your Countertop Epoxy in the Beige color and on the second coat of Beige I applied a Dark Silver Metallic Pearl Effect color as my vein design and it came out perfect. Once the second coat dried I applied your EPOXYARMOR High Performance Clear Top Coat for added protection. I couldn't be more pleased with the results. Not only do I have very strong concrete counters, but they look equally amazing using your very easy to use products. They look and feel like marble for a fraction of the cost. Thank you for the great customer service and making me feel so comfortable in doing this all on my own."
"Hello EpoxyMaster, I wanted to let you know that I have completed my initial phase of my kitchen remodeling project by applying two coats of your Countertop Epoxy product. I have to say that I love the way it turned out. I did an initial coat of the Black color as my basecoat with a second application of a beautiful Platinum Metallic Pearl Effect color. Being a first time applicator of this product, I must say it was very easy to apply and the shine is just amazing. My old formica countertops now look better than granite or marble and I saved thousands. I will definitely be using more of this product for future projects I'm planning. Thank you again for your great customer service and wonderful products."
"Hello EpoxyMaster, I just completed applying your Tan color epoxy floor coating kit to my garage floor. It looks “Great” and best of all I saved myself over $1,000.00 in doing the work myself. This is definitely a great product and sales support to go with it. I would highly recommend your product to all my friends in the Villages, Florida. Thank you and please see the photos I have attached."
"Hey guys, I wanted to show you my newly completed garage floor project using your epoxy product. I absolutely love it and I couldn't be happier with the results. I chose a beautiful Black color with a very custom blend of Mica Metallic Silver/White/Granite color decorative fleck pattern and it really sets everything off nicely. To protect everything I applied your EPOXYARMOR High Performance Clear Top Coat for added protection and it made it even more shinier. The garage is easy to keep clean now and there is so much more light reflectivity in there regardless that the color is darker. I want to thank your staff for guiding me through this entire application process and I will definitely be doing this to all my future concrete projects."
"Hello Marc and EpoxyMaster staff, I hope this testimonial will find you very well. You can see in the photos that I have supplied to you of how great of a look your product has achieved for my large garage space. I chose to use the Dark Gray color with a medium broadcast of the decorative fleck, as well as sealing the entire floor with the very easy to use EPOXYARMOR High Performance Clear Top Coat. The shine is incredible and I truly appreciate your patience and your incredible knowledge in helping me complete this large project. I will be using your products not only for my home, but for my business as well. Keep up the excellent work."
"Hello EpoxyMaster team, I just completed my garage floor project with your awesome product. We closely followed your advice and thoroughly prepped the floor (used a DIAMABRUSH concrete grinder from Home Depot). Tony on the customer service team is terrific. At some points during the process we called him multiple times per day and he was a wealth of information and a big help. Give him a raise! Below is a photo of the finished product."
"Dear EpoxyMaster staff, As promised I have sent you an image of our newly remodeled tropical themed spare bedroom in a brilliant True Blue metallic over a French Gray basecoat. I was a first timer using your product, and needless to say we were nervous and didn't think it would be as easy as in the video. It turned out better than our expectations!! Now we are planning to use the Metallic Pearl Effect Epoxy system on our 900 square feet great room floor! Thanks for making a great product and the support was great."
"Hey guys, I'm proud to say that I'm finally all done with my garage floor project! I wanted to personally thank you guys for all the help you gave me! The Dark Gray color that I chose matches everything perfectly. I love the way the floor has turned out and I can't wait to be able to walk on it. EpoxyMaster is a great company and they also provide great customer service throughout the entire process. I will definitely recommend you guys to all my friends and family."
"Hello there, Our project. From a glued wood floor to the finished project you are seeing now. Included a crowbar and hammer to get up the wood flooring. Overall the hardest work was with the prep work. Putting the epoxy down was easy."
"Hi there EpoxyMaster, Being a first timer at installing your products I must say it was a little challenging at first feeling under the gun to get everything spread out before it hardened. I have to say I am extremely happy with the final results. I chose the Dark Gray color with a custom blend of your decorative fleck, followed by an application of your EPOXYARMOR High Performance Clear Top Coat. My garage now looks and feels like a showroom/man cave. I think the next time for my wife's garage I will mix smaller amounts so as not to feel as rushed. Thank you for providing excellent support and great products."
"Hello EpoxyMaster team, I am very pleased to say that we have finally completed our new office project using your Metallic Pearl Effect Epoxy system in a Platinum over a Black basecoat and sealing the entire area with your EPOXYARMOR High Performance Clear Top Coat. We occupy over 15,000 square feet of manufacturing, warehouse and office space and we wanted something that really stood out and was very easy to keep clean. Pictures do not do it justice. We couldn't be more happier with not only your products, but the amount of professionalism and the incredible customer service you provide. We will definitely be using your company for any of our future flooring needs."
"Hello everyone, As promised I have attached a set of photos of our newly remodeled bathroom showing the floor from different angles of the camera. My wife Lynn helped me tremendously and did as much, if not more of the work than I did. For those of you who are wondering we put a Metallic Pearl Effect Epoxy system in a Caffé/Bronze mix over a Black basecoat and it all went over the top of OSB plywood. We absolutely love the way it turned out. Thank you for making such great quality products and assisting us step by step through this great labor of love."
"Tony and EpoxyMaster Staff, Per our discussion here is a picture of my recent project I have completed. I chose a classic Light Gray color with a light application of the decorative fleck. The floor came out great and I couldn't be more happier with the results. Thanks for all your assistance and in helping me understand the entire process from start to finish. Your customer service is by far the best I've ever experienced."
"Hello EpoxyMaster staff! We have finally completed our race themed walkout basement project and we couldn't be more happier with the results. I have attached a few photos of my project using the Metallic Pearl Effect Epoxy system in a French Gray basecoat with a Silver White/Platinum Metallic mix. As you can see, the results speak for themselves. The reflection is incredible and I get compliments from everyone who sees it. Thank you for providing an amazing product as well as your guidance throughout the entire application process. I plan on using EpoxyMaster products on any and all future projects that I have."
"Hey guys, I have used your products on a few of my garage projects and I must say I am very pleased with the results. My first project was a Denver Bronco themed garage. It was done in a special order Orange color and I used around 12lbs of custom decorative fleck, and I sealed it all with the EPOXYARMOR High Performance Clear Top Coat. It turned out beautiful. Another garage was done with EpoxyMaster's products using the French Gray color with custom decorative fleck as well. Easy to use and looks great!"
"Hello EpoxyMaster, Just got done with my basement floor. We did a Caffé/Bronze Metallic Pearl Effect Epoxy system with a Beige Basecoat with the EPOXYARMOR High Performance Clear Top Coat. It turned out so great! Thank you for all your assistance and taking the time to making sure we had everything we needed to achieve the floor we've always wanted."
"Dear staff, I have just finished my EpoxyMaster garage floor and I have to say I absolutely love it. A great product and fantastic customer service!! If some of you are wondering, the answer is yes I did it all by myself. It is very easy to do and don't be afraid to tackle a project like this yourself. The results will speak for themselves. I look forward to recommending your products to everyone I know."
"Hello staff! I would like to thank you EpoxyMaster for all of your expertise and quality products. I have finally completed my garage floor epoxy job recently and I am very happy with the results! I have attached my "Show Off Your Epoxy" contest photo for everyone to see. Again thank you and I will highly recommend you."
"Hello Team EpoxyMaster, I must say that I absolutely love their product. Their customer service and technical support is by far the best there is. For my project I chose to do the Metallic Pearl Effect Epoxy in a Bronze Caffé mix over a Beige Basecoat. I have attached a photo of the office we just completed."
"Hello Team EpoxyMaster, I cannot begin to tell you how many friends and neighbors have commented on my new floor. First of all, my neighbors were all asking me why all the contents of my garage were out on the driveway for almost a week. Then, once they saw the results they were amazed. They are asking “ When are you going to do my home??" Thank you again for your great customer service and your quality products."
"Hello Team EpoxyMaster! Here are a few pictures of the solid Brick Red color with added Metallic Pearl Effect Platinum epoxy swirls. I am very happy with how it turned out. Thanks for all your help and I can't wait till the next time I can use your product so I can perfect the few minor mistakes I've made."
"Hey guys. I needed an opportunity to brag to someone about the results! The garage is part of our new home we purchased in August and the garage floor just didn't look like a nice garage should. That has all changed now! Our family and friends are so impressed they are considering doing the same thing."
"Hello Team EpoxyMaster. I just wanted to say thank you! We're absolutely thrilled with our new basement floor!! I've attached some pictures for those who might like to see the outcome."
"Hello EpoxyMaster staff! I have just finished my 576 square foot garage flooring project here in Michigan and I must say it went extremely well. I would like to thank you for all of your assistance in the preparation and application of my epoxy and top coat."
"Hello Team EpoxyMaster! Below are the last couple epoxy projects I have done using EpoxyMaster. I absolutely love the product."
"We did a great deal of research on products and companies before choosing EpoxyMaster for our garage floor. The primary reason for our decision to go with EpoxyMaster was the positive customer support reviews versus the negatives for the competition. We did test each out with "i need advice" phone calls before purchasing. Let me just say the negative reviews of the competition were very accurate. Turns out we couldn't be more satisfied with the service, enthusiasm, encouragement, expertise and helpfulness from the EpoxyMaster staff. Super fast delivery was incredibly appreciated, too! Thank you for always answering our calls and questions so quickly and providing the excellent support that you did regardless of the time or day. You're awesome. I really appreciate you not making me feel like an idiot with my questions you've no doubt heard a hundred times. Short story...We highly recommend EpoxyMaster and their products."
"Hi EpoxyMaster! I finished the second application of epoxy and the matte satin finish EPOXYARMOR High Performance Top Coat. I appreciate the phone calls I had with you regarding my floor. The floor looks amazing!"
"Hi guys. I wanted to send you a few pictures of my project. I used your product on my family room floor and into a laundry and bathroom. The Metallic Pearl Effect is really nice and the stuff went on smoothly."
"Hello Team EpoxyMaster! I do apologize for not sending these photos of my project sooner, but here's a few. The floor turned out absolutely fantastic."
"Hey guys, just wanted to send a couple pics of our finished floor and let you know that your product and kit worked great. We are very pleased with the outcome."
"Thank you taking the time to answer all my questions on the EpoxyMaster floor coating. My wife and I followed your instructions and watched your video. It seemed simple, so we thought we give it a try. The first day was the hardest removing all my items from the garage. Wow, we did not think I had so much stuff. We proceeded to wash and clean my floor as instructed. The next day the floor was dry and ready for the epoxy application. It honestly was as simple to do as your video explains. If two retired people can do it, anyone can. My wife and I are so proud of the work we did in such a short time. Everything is clean, organized and is like a showroom. Our neighbors even asked what company we used. I have shared my pics to my friends and they too will be purchasing EpoxyMaster."
"Team EpoxyMaster - wanted to say up front THANKS!!! We put down 1200 square feet of the Metallic Pearl Effect in a Bronze Caffé mix over a Beige Basecoat and it turned out AWESOME! I've attached some pictures...I only have one "before" picture, sorry I got ahead of myself. There are plenty of after pictures. I've installed the baseboards and it looks even better."
"Just wanted to drop you guys at EpoxyMaster a message and let you know how satisfied I am with your overall service and product. The quality of service I received was far better than I could have imagined, from placing my order early so I got it on time, to making sure I got it on the day that was discussed."
"We bought the 3-Gallon Epoxy Kit - Dark Gray, EPOXYARMOR High Gloss Clear Top Coat and Decorative Fleck. It is amazing! I have only had it for two months so far, but have had countless compliments! You can just tell it is quality. I have a new build, so preparation was easy but still important."
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